--- service: "Publicasta" schema_version: "1.0" article_id: 532 title: "Sign-in, registration and account recovery" language: "en" default_language: "en" canonical_url: "https://help.gpsoperator.com/sign_in?lang=en" json_url: "https://help.gpsoperator.com/sign_in.json?lang=en" api_url: "https://help.gpsoperator.com/api/public/v1/channels/gps_operator_help/articles/sign_in?lang=en" channel_url: "https://help.gpsoperator.com/api/public/v1/channels/gps_operator_help" channel_articles: "https://help.gpsoperator.com/api/public/v1/channels/gps_operator_help/articles" search_url: "https://help.gpsoperator.com/api/public/v1/search" documentation_url: "https://publicasta.com/api-docs#reading-publicasta" openapi_url: "https://publicasta.com/api-docs/openapi.json" published_at: "2026-09-07T13:38:03+00:00" updated_at: "2026-09-07T15:18:27+00:00" translations: - language: "en" html_url: "https://help.gpsoperator.com/sign_in?lang=en" markdown_url: "https://help.gpsoperator.com/sign_in.md?lang=en" json_url: "https://help.gpsoperator.com/sign_in.json?lang=en" - language: "ru" html_url: "https://help.gpsoperator.com/sign_in?lang=ru" markdown_url: "https://help.gpsoperator.com/sign_in.md?lang=ru" json_url: "https://help.gpsoperator.com/sign_in.json?lang=ru" --- # Sign-in, registration and account recovery > Sign in with an existing account, register when this option is available, confirm the account and recover access safely. Use the login details you received from us. Create another account only when you do not already have one and the sign-up option is available on our website. ## Sign in 1. Open our monitoring website. 2. Enter your **Login** and **Password** exactly as provided or created. 3. Select **Sign In**. If the account is valid but no tracker is connected yet, the website may open **Settings** instead of the map. This is normal; see [Getting started](./getting_started). The language can be changed from the login page when that option is enabled. On a shared device, do not let the browser save your password. ![Monitoring service login page with login and password fields](https://help.gpsoperator.com/storage/projects/47/pages/532/2026/09/e90438cd-b860-4b96-9c4c-d8b07c07b9b0.webp) *Use the login page on our website. The sign-up link is shown only when self-registration is available.* ## Create an account yourself Self-registration is available only when the login page shows **No account? Sign up**. If this link is absent, contact us for an account instead of registering on another website. 1. Select **Sign up**. 2. Enter a login using Latin letters and digits. The minimum length shown by the form is four characters. 3. Enter a password using Latin letters and digits. Use a long, unique password even though the form accepts shorter ones. 4. Enter an email address you can access. 5. Select **Sign up**. The email address is required for registration confirmation and access recovery. Check it carefully before submitting the form. ![Account registration form with login, password and email fields](https://help.gpsoperator.com/storage/projects/47/pages/532/2026/09/b5508aed-48ec-4dd2-ab77-804f370a0551.webp) *The registration form asks for a login, password and accessible email address.* ## Confirm registration After the form is accepted, the account exists but is not active yet. Keep the login shown on the result page and complete either confirmation method from the email: - enter the five-digit verification code on the registration result page and select **Confirm code**; or - open the confirmation link, then select **Activate account** on the confirmation page. After successful confirmation, the website signs you in or returns you to the login page. If an incorrect code is entered too many times, confirmation is locked and you need to contact our support team. ![Account confirmation page with the Activate account button](https://help.gpsoperator.com/storage/projects/47/pages/532/2026/09/c8706155-8e6e-4a82-88b7-2df4e06d2817.webp) *Opening the email link leads to a confirmation page. Select Activate account to complete registration.* ## If the confirmation email is missing Allow a little time for delivery, then check the spam folder and whether the mailbox is full. Also verify that you entered the correct address. Do not repeat registration with the same login: the inactive account has already been created. Contact us and provide the login and email address used during registration. Do not send your password or verification code. ## Recover access 1. On the login page, select **Forgot your password?** 2. Enter either your login or the exact email address associated with the account. 3. Select **Remind password**. When the active account belongs to this website and can be found, the service sends the login information to its email address. Repeated requests may be temporarily limited. If the message is missing, use the same mailbox checks as for registration and then contact us. ## Sign out safely Use **Sign Out** in the top menu when you finish working, especially on a shared computer. Closing only the browser tab may leave the account available through the saved session. [Getting started](./getting_started)